Shipping
We ship illuminated frames worldwide with tracking. Every frame's power adapter accepts 100–240 V and comes with the right plug for your country.
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Rates and delivery times
Orders leave our studio within 1–3 business days. Delivery times below are business days after dispatch and are estimates, not guarantees.
| Region | Rate per order | Delivery after dispatch |
|---|---|---|
| United States | Free | 3–7 business days |
| Canada | $19 | 5–10 business days |
| United Kingdom & Europe | $29 | 6–12 business days |
| Australia & New Zealand | $29 | 7–14 business days |
| Rest of world | $39 | 8–20 business days |
Custom and made-to-order frames take longer to build. We confirm a delivery estimate before you pay, and if anything changes we tell you right away and you can choose to wait or cancel for a full refund.
Customs, duties and taxes
For orders shipped outside the United States, import duties, taxes and brokerage fees may be charged by your country's customs authority or the carrier on delivery. These charges are not included in our prices or shipping rates and are the recipient's responsibility. If you refuse a delivery because of these charges, the return shipping and any charges incurred may be deducted from your refund.
How we pack your frame
- Frames are wrapped, corner-protected and packed in rigid, double-wall boxes.
- Every shipment is tracked. You receive the tracking link by email when your order leaves.
- Large sizes may ship in a separate box from their power adapter.
Shipping your own piece to us
If you use Send Us Your Piece, you ship your poster, print, jersey or keepsake to us, then we mount it and send it back with our standard tracked shipping for your region. Please use a tracked service and insure your piece for its full value. To the fullest extent permitted by law, Lumi Frames is not responsible for any loss of, damage to, or destruction of items you send us — including while in transit to us, while in our possession, and while being shipped back to you. Please do not send irreplaceable originals, and insure the shipment for its full value with your carrier.
Damaged or missing deliveries
If your frame arrives damaged, keep the packaging and contact us within 7 days with photos of the box and the frame. We will arrange a replacement or refund. If tracking shows delivered but you can't find the parcel, contact us and we'll open a claim with the carrier.
Related policies
See our returns policy, the 2-year warranty and the FAQ. Questions about a delivery? Email hello@lumi-frame.com.